Repairs, resizing, and custom work are among the most trust-sensitive services a jeweler provides. Customers often worry whether the exact same diamond will be returned after their jewelry is left in the store. But an even bigger challenge arises when a piece of jewelry already contains a synthetic diamond that the customer is unaware of.
It’s not uncommon for a client to later discover through an appraisal, another store visit, or even word of mouth that one of their stones is synthetic. Lacking context, they may assume the last jeweler who worked on their piece swapped the stone, creating an emotional and potentially damaging dispute.
This is where the REVEAL Diamond Detector’s report feature becomes indispensable. At intake, the jeweler can scan the jewelry, identify every stone, and generate a report that is both saved and, if desired, given to the customer. That report clearly documents the condition and authenticity of the stones before any work begins.
When the work is finished, the jeweler can run the analysis again and provide an updated report. The before-and-after record not only reassures the customer but also protects the jeweler from false accusations. If a synthetic stone was already present, the intake report proves it was there prior to the jeweler’s involvement.
For jewelers, this is more than just a tool for dispute resolution, it’s a safeguard for reputation. By proactively documenting the state of the jewelry, REVEAL turns uncertainty into transparency and ensures that both jeweler and customer have complete peace of mind.