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Account Troubleshooting

In the Account section, you can review the possible problems you may encounter and their solutions.

Updated over 4 months ago

1. Forgot My Password, Can't Log In

If you've forgotten your password and can't log in, follow these steps:

  1. First, check your internet connection. Make sure there are no connectivity issues.

  2. Verify the email address you are trying to log in with. Ensure it is entered correctly.

  3. If your email is not registered, create a new account.

  4. If your email is registered but you still can't log in, you may need to reset your password.

  5. For password reset instructions, check the Resetting The User Account Password
    document.

If the issue persists, please contact our support team.

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